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Home  .  Frequently Asked Questions

Frequently Asked Questions

When should I use cold or ice treatments?

When should I use heat therapy?

Can I get my wrap faster?

Can I purchase a wrap through my insurance company?

What stores carry your products?

Can I get a sample for my medical/therapeutic practice?

Where is my product shipping from?

Do you sell wholesale for large orders?

Can I order a catalog showing your products?

Do the wraps come with inserts or are they sold separately?

Do you ship outside of the USA?

 

When should I use cold or ice treatments?

Simply put ice therapy is best when used for acute pain and injuries...and to reduce inflammation.  Cold limits internal bleeding by causing the blood vessels to narrow.  This results in reduced swelling.  Always apply a barrier such as a towel or other fabric protecting your skin from extreme cold.  Some of the ice packs and wraps have this built in. 

 

When should I use heat therapy?

If your injury is ongoing, chronic and does not involve swelling, heat is an appropriate selection.  Heat therapy stimulates blood flow and can relax you muscles.  Heat is rarely appropriate immediate following exercise, as this type of pain is best treated as acute pain, with cold therapy.  Just as a barrier such as a cloth or towel is appropriate for ice...the same is true for heat to protect your skin from burning.  It is not necessary an often unsafe to leave heat on for any longer than 15 - 20 minutes.  If your wrap only holds heat for 20 minutes...that is OK, as that is long enough.

 

Can I get my wrap faster?

Yes, you can.   We now offer you the choice of $5.99 flat rate shipping. If your order is small it will normally ship USPS priority mail. If it is a large order, we ship it UPS ground. You can also choose UPS Next Day, UPS 2nd Day and UPS 3 day select. It is shipping from Michigan, so you can determine what would best fit your needs. If you need help deciding, give us a call at 800-650-9727.

 

 Can I purchase a wrap through my insurance company?

At this time we do not accept payments directly from insurance companies.  However many of our customers have submitted a copy of their invoice along with a doctorís prescription and been directly reimbursed.

 

 What stores carry your products?

We are strictly an online store and do not have a storefront location that you can travel to.

 

 Can I get a sample for my medical/therapeutic practice?

We would be happy send your licensed medical/therapeutic facility 1 of our wraps at a discount. Once you find that our ice/heat wrap will meet your patients needs, and you are ready to place a larger order, we can put together custom pricing to help you meet your clients needs.

 

 Where is my product shipping from?

We stock OVER 95% of our wraps from ICE Distribution located in Hudson Michigan. The other 5% are dropshipped from 13 different North America locations.

 

 Do you sell wholesale for large orders?

We are an online retail store, but can offer wholesale pricing for large orders on some of our brands. Call 1-800-650-9727 for details.

 

 Can I order a catalog showing your products?

As an online retail store, we do not publish a catalog.  Everything we sell can be found at www.icewraps.net

 

 Do the wraps already come with inserts...or do I need to buy them separately?

All of our wraps come included with the heat or ice inserts at no extra cost.  Some are sewn in, while others are removable.  Some of the most popular wraps offer additional inserts to ensure you always have a spare ready to go.

 

 Do you ship outside of the USA?

We do; however, you must call 517-306-6090 and place the order. You will pay actual cost of shipping and we do not cover taxes or fees. Also, we will only ship to the billing address to avoid fraud. A few of our Elasto-Gel and Chattanooga brand wraps do not ship to Canada.  For other information on our shipping policies, please click here.

Our Customers Say ...

"I know Iíve found a new key to my post-ride recovery. After each ride, I take a recovery drink with me into the shower, clean off and then put the ice wraps on while I cook and eat."-- Phil Gaimon, 24, rides for Kenda Pro Cycling

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