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Customer Service Hours, Shipping & Returns

Customer Service Hours
9 AM - 5 PM EST, Mon - Thurs, 9 AM - 3 PM EST, Fri

Shipping

$5.99 Flat rate shipping promotion is only for Ground shipping to the 48 Continental United States; valid for up to 24 items.

Ground shipping can take 5 to 7 business days (excluding weekends and holidays)

Items received by 3 PM EST ship same day, after 3 EST orders normally ship next business day. If you order on a Friday (after noon), Saturday or Sunday your wrap(s) will usually ship on Monday.

Now shipping to Canada via UPS. Customer is responsible for paying any applicable duties and taxes

We generally ship via USPS or UPS. If you prefer or require UPS, then please select it.

We primarily ship USPS (Postal). If postal service does not deliver to your physical address please use PO Box or select UPS service.

We accept orders to APO boxes.

Your tracking # will be e-mailed to you as soon as we ship it from our warehouse so you can follow your wrap across the country.

Returns


We will accept returns up to 20 calendar days after your order is placed. Product(s) must be returned in original packaging with all components. These returns must also be pre-coordinated with a return authorization #.

Customer is responsible for return shipping cost and will only be refunded your purchase price less a 15% restocking fee if original packaging is missing. Fee will be waived for items that are in "Like New" (appearing to not have been used/worn) condition with original packaging. If item is in poor condition (Lint, hair, dirty, items missing, etc.), a refund will not be issued and customer will be responsible for any shipping costs to have the item returned to them. Please e-mail us prior to returning any merchandise.  We must always provide you a return authorization # and the return address first. Please do not return merchandise without prior coordination.  We will pay for any shipping and issue a full refund for any defective wraps.





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CONTACT INFORMATION

E-mail: sales@icewraps.net
Phone: 1-800-650-WRAPS (9727), 1-517-306-6090
301 W Main St: Hudson, MI 49247

**The above address is our order fulfillment warehouse. www.icewraps.net is not a brick and mortar store, rather only an online storefront

Our Customers Say ...

"I know Ive found a new key to my post-ride recovery. After each ride, I take a recovery drink with me into the shower, clean off and then put the ice wraps on while I cook and eat."-- Phil Gaimon, 24, rides for Kenda Pro Cycling

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